RajBhog Khana is a registered under Indian Companies Act vides registration No. ********* having Corporate office at Mata Rani Chownk Jandli, Ambala city (HR.) 134003 . Customer’s privacy is very important to us. By visiting and/or ordering services on this Website, you agree and where required consent to the collection, use, disclosure and transfer of your personal information as set out in this policy.

When ordering on our site, as appropriate, you may be asked to enter your name, e-mail address, phone number, credit card information or train route. You may, however, visit our site anonymously. We may also collect information about your usage of the Website and information about you from the messages you post to the Website and the e-mails or letters you send to us.

Your information will enable us to provide you with access to the relevant parts of the Website and to supply the services you have requested. It will also enable us to bill you and to contact you where necessary concerning our services. We will also use and analysis the information we collect so that we can administer, support, improve and develop our business and for any statistical or analytical purpose.

The information you provide to us will be transferred to and stored on our servers in Ambala city and keep this information confidential. Information that is to be used by third parties shall be in accordance to policies under the Indian law.

Please also visit our Terms and Conditions section establishing the use, disclaimers, delivery use of our website

We take complaints very seriously and aim to respond to your complaints within 7 business days. All complaints should be addressed to info@rajbhogkhana.com All comments, queries and requests relating to our use of your information are welcomed and should be addressed to.

This section of our Privacy Policy applies specifically to the "Rajbhog Restaurant Partner" mobile application (Android package name: com.rajbhogkhana.rajbhogvendor), used by our registered food outlet partners ("Vendors") to manage orders, deliveries, and account information on the Rajbhog Khana platform. This app is published and operated by [FULL LEGAL COMPANY NAME], a company registered under the Indian Companies Act, Registration No. [CIN/REGISTRATION NUMBER], having its registered/corporate office at Mata Rani Chownk, Jandli, Ambala City (HR.) 134003, India.

Information We Collect

1. Account & Profile Information — We collect the Vendor's login credentials, name, contact number, email address, outlet name, outlet address, and business details provided during registration and profile management.

2. Order & Delivery Information — We process customer order details assigned to the Vendor's outlet, including order items, order status, delivery boy assignment, and delivery tracking information necessary to fulfil orders.

3. Documents (KYC & Agreements) — Vendors may upload identity/business verification documents and signed partnership agreements (PDF files) through the app. These documents are transmitted securely to our servers and used solely for verification and compliance purposes.

4. Payment Information — Payments related to orders are processed through Razorpay, a PCI-DSS compliant third-party payment gateway. We do not collect or store card numbers, CVV, or UPI PINs on our servers; this information is handled directly by Razorpay in accordance with their own privacy policy.

5. Device & Notification Information — We collect a device push-notification token to send order alerts and app update notifications. We also request audio and notification permissions on Android to play order-alert sounds.

6. App Usage & Diagnostic Information — We may collect basic device and app version information to check for available updates and to diagnose technical issues.

How We Use This Information

• To enable Vendors to receive, manage, and fulfil customer orders.

• To verify Vendor identity and business documents (KYC/agreements).

• To process and reconcile payments related to orders.

• To send order alerts, notifications, and app update reminders.

• To provide customer support and respond to Vendor queries.

• To comply with applicable legal and regulatory requirements.

Data Sharing

We do not sell Vendor or customer data to third parties. Information may be shared only with: (a) Razorpay, for payment processing; (b) delivery personnel, to the extent necessary to complete deliveries; and (c) government or regulatory authorities, where required by law.

Data Retention & Security

Vendor account, order, and document data is retained for as long as the Vendor account remains active and as required for legal, accounting, or compliance purposes thereafter. We use reasonable technical and organizational measures to protect this data from unauthorized access.

Contact Us

For any privacy-related questions or requests regarding the Rajbhog Restaurant Partner app, please contact us at info@rajbhogkhana.com.